Privacy Policy

Who We Are

Docks of the Bay (“DOTB,” “we,” “us”) is a Virginia marine construction company based in White Stone. This policy describes how we collect, use, and protect information through docksofthebay.com and our phone line at (804) 438-9200.

Information We Collect

When you contact us through the website or request a quote, we collect the information you provide directly: your name, email address, property address, phone number, and project details. We also collect basic analytics (pages viewed, referring source, device type) to improve the site.

How We Use Your Information

• Respond to quote requests and customer inquiries
• Schedule consultations and provide proposals
• Send service updates and follow-up communications
• Send marketing communications if you opt in (you can unsubscribe anytime)
• Improve our website and service offerings

Phone Calls & AI Voice Assistants

When you call our published phone numbers, your call may be answered by an AI voice assistant or routed to one. We disclose this at the start of every such call. Calls handled by our AI voice assistants are recorded and transcribed for quality assurance, training, message accuracy, and dispute resolution.

By staying on the line after the disclosure, you consent to (a) speaking with an AI assistant if applicable and (b) the call being recorded. If you prefer not to be recorded or would rather speak with a person, you may end the call and email us at info@docksofthebay.com, or request a callback during business hours.

Call recordings and transcripts are stored securely and retained only as long as needed for the purposes above. We do not sell or share recordings with third parties except service providers who help us operate the phone system (such as Retell AI and Twilio), all bound by confidentiality terms.

Information Sharing

We do not sell your personal information. We share information only with:

• Service providers who help us run the business (hosting, email, phone, analytics)
• Subcontractors when needed to perform a service you requested
• Government agencies when required by law (e.g., VMRC permit applications)

Cookies & Analytics

We use cookies and similar technologies to operate the site, remember your preferences, and measure how visitors use the site. You can disable cookies in your browser, though some site features may not work as expected.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@docksofthebay.com.

Contact

Docks of the Bay
422 Chesapeake Drive, White Stone, VA 22578
info@docksofthebay.com
(804) 438-9200